General conditions for booking and cancellation.

  1. General conditions
    1.1 These general conditions apply between Flåmsbrygga Hotell AS and others who enter into an agreement with Flåmsbrygga Hotell AS in relation to the confirmation (the guest).
    1.2 Flåmsbrygga Hotell AS is responsible for all transactions that go through flamsbrygga.no.
    1.3 Flåmsbrygga Hotell AS is responsible for ensuring that our subcontractors are paid for what the guest has ordered through us. Our subcontractors are responsible for each part of their programme; complete insurances, licences, equipment, staffing and other things, which are in accordance with the applicable laws and regulations for the supplier.
    1.4 The guest who orders at flamsbrygga.no must be 20 years old. This applies to all goods and/or services that can be ordered on the current website. At least one person must be 20 years old to stay overnight.
    1.5 Flåmsbrygga Hotell AS disclaims responsibility for mistakes made by the guest if our conditions have not been followed. The terms and conditions protect you as a guest and Flåmsbrygga Hotell AS as distributor.

  2. Order
    2.1 A booking is binding as soon as a booking number has been assigned to the guest and payment completed. It is the guest's responsibility to check that the date of arrival and departure, as well as everything else that is essential for the order to be correct.
    2.2. Agreed prices are binding for the parties. Flåmsbrygga The hotel can adjust the prices as a result of an increase in taxes and fees, or other conditions that are beyond the hotel's control.

  3. Payment
    3.1 The guest must pay 100% when booking package stays, events and activities via flamsbrygga.no. The guest takes the receipt with them on arrival. 3D Secure is activated for the website.
    3.2 Our partner Teller AS is responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS)
    3.3. Invoicing must be agreed in advance. The minimum amount for invoicing is NOK 5,000.

  4. Insurance
    4.1 We advise that all our customers themselves must take out good insurance agreements before the trip, in case of illness, loss or damage to luggage, accident, liability and the like.

  5. Terms and conditions for all products ordered at Flåmsbrygga
    5.1 Bookings on our website: flamsbrygga.no, of rooms, activities and packages are confirmed with a booking number in e-mail, after payment has been made with a valid card.
    5.2 Cancellation of hotel rooms and packages at www.flamsbrygga.no.
     Cancellation deadline is 48 hours before attendance. Cancellation after this will be charged 100%. A valid credit card is required to complete the order and any refund will go to the credit card used when ordering.
    5.3 Change of order.
    Room booking, arrival and/or departure date, activities and packages can be changed by canceling and booking again. Alternatively, get in touch by phone +47 57632050, or by e-mail to mail@flamsbrygga.no. Changes may in some cases incur a fee.
    5.4 Terms group booking.
    There are separate terms and cancellation rules for group bookings of stays, activities and events. Cancellation must be made in writing by e-mail to mail@flamsbrygga.no
    5.5 Change of accommodation unit.
     5.5.1 On the basis of events that lie outside of Flåmsbrygga Hotell AS's control, has on Flåmsbrygga Hotell AS has the right to move the guest to an equivalent accommodation unit. Where possible, the guest must be informed in advance of such changes. Such changes do not give the guest the right to waive payment for the stay.
    5.6 Complaints about the place of accommodation.
     5.6.1 If the guest has a complaint about his accommodation unit upon arrival or during the stay, contact the reception as soon as possible at Flåmsbrygga Hotel, so that it is possible to correct the error.
    5.6.2 Errors that are reported on departure or later are not financially compensated.
    5.7. Liability for damage.
     The guest or the person standing as guarantor for the booking is responsible for damage to the premises, equipment and facilities, as a result of negligent or irresponsible behavior by the guests.

  6. Cancellation protection
     When ordering packages, the guest can, in accordance with the Package Travel Act, take out a cancellation policy/protection, and thus have the right to cancel free of charge. With cancellation protection/protection, you can cancel due to sudden and serious illness, accidental damage or death in your own household or in the immediate family (spouse, cohabitant, children, parents, parents-in-law or siblings) that prevents, or makes it unreasonable to carry out the trip . The right to cancel also applies if the obstacle affects someone else in the travel party, and it is therefore unreasonable to demand that you carry out the package tour without the person concerned. The relationship must be documented no later than one month after the relationship arose, by means of a medical certificate on a form approved by the Medical Association and the Norwegian Travel Industry Association. The price for cancellation insurance/protection is not refunded. If the booking and the price are based on two or more people staying in the same room, the cancellation protection will cover extras that would otherwise result from the guest not being able to complete the trip. The cancellation protection also covers events that are of a sudden and serious nature, and which the customer neither knew nor should have known about when the agreement was entered into, and it is not reasonable to demand that the customer complete the trip. Such conditions can, for example, cause major damage to property. The relationship must be documented by means of a police report or a certificate from an insurance company.

  7. Our subcontractors
     As the seller Flåmsbrygga Hotell AS is responsible to the guest for what he is entitled to in relation to the agreement. Responsibility for the services to be provided by others than Flåmsbrygga Hotell AS, the suppliers themselves are responsible for. We are responsible for our subcontractors being paid for what the guests have ordered through us. Our subcontractors are responsible for each part of their programme, with full insurance, licences, equipment, staffing and other things, which are in line with current laws and regulations.

  8. Force Majeure
    Flåmsbrygga Hotell AS and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities or other circumstances beyond the company's control. We take stock of errors in information about services and technical problems that may arise. The parties may withdraw from the agreement if the goods purchased cannot be used due to acts of war, natural disasters, longer interruptions of water or electricity supplies, and similar events which neither Flåmsbrygga Hotell AS or the guest could foresee or influence.