General terms for booking and cancellation.

  1. General terms
    1.1 These general terms apply between Flåmsbrygga Hotell AS and others who enter into an agreement with Flåmsbrygga Hotell AS in relation to the confirmation (the guest).
    1.2 Flåmsbrygga Hotell AS is responsible for all transactions that go through flamsbrygga.no.
    1.3 Flåmsbrygga Hotell AS is responsible for ensuring that our subcontractors are paid for what the guest has ordered through us. Our subcontractors are responsible for their part of their program; full insurance, permits, equipment, staffing and other things, which are in accordance with the current laws and regulations for the supplier.
    1.4 The guest who orders on flamsbrygga.no must be 20 years of age or older. This applies to all goods and/or services that can be ordered on the current website. At least one person must be 20 years of age or older to stay overnight.
    1.5 Flåmsbrygga Hotell AS disclaims responsibility for errors made by the guest if they have not followed our terms. The terms protect you as a guest and Flåmsbrygga Hotell AS as a distributor.

  2. Booking
    2.1 A booking is binding as soon as a booking number has been assigned to the guest and payment is completed. It is the guest's responsibility to check that the arrival and departure dates, as well as everything else that is essential for the booking, are correct.
    2.2. Agreed prices are binding for the parties. Flåmsbrygga Hotell may adjust prices as a result of increases in taxes and fees, or other conditions beyond the hotel's control.

  3. Payment
    3.1 The guest must pay 100% when booking package stays, events and activities via flamsbrygga.no. The guest must bring the receipt upon arrival. 3D Secure is enabled for the website.
    3.2 Our partner Teller AS is responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS)
    3.3. Invoicing must be agreed in advance. The minimum amount for invoicing is NOK 5000,-.

  4. Insurance
    4.1 We advise that all our customers ensure they have good insurance agreements before travelling, in case of illness, loss or damage to luggage, accidents, liability, and similar.

  5. Terms for all products ordered at Flåmsbrygga
    5.1 Orders on our website: flamsbrygga.no, of rooms, activities and packages are confirmed with a booking number in e-mail, after payment has been made with a valid card.
    5.2 Cancellation of hotel rooms and packages at www.flamsbrygga.no.
    The cancellation deadline is 48 hours before arrival. Cancellations after this will be charged 100%. A valid credit card is required to complete the booking and any refund will be made to the credit card used for the booking.
    5.3 Change of booking.
    Room bookings, arrival and/or departure date, activities and packages can be changed by cancelling and re-booking. Alternatively, contact us by phone +47 57632050, or by e-mail to mail@flamsbrygga.no. Changes may in some cases incur a fee.
    5.4 Terms group booking.
    There are special terms and cancellation rules for group bookings of stays, activities and events. Cancellations must be made in writing by e-mail to mail@flamsbrygga.no
    5.5 Change of accommodation unit.
    5.5.1 Based on events beyond Flåmsbrygga Hotell AS's control, Flåmsbrygga Hotell AS has the right to move the guest to an equivalent accommodation unit. Where possible, the guest shall be informed in advance of such changes. Such changes do not entitle the guest to avoid payment for the stay.
    5.6 Complaints about the accommodation.
    5.6.1 If the guest has complaints regarding their accommodation unit upon arrival or during the stay, please contact the reception at Flåmsbrygga Hotell as soon as possible, so that it is possible to correct the error.
    5.6.2 Errors that are reported upon departure or later will not be compensated financially.
    5.7. Responsibility for damage.
    The guest or the person who stands as guarantor for the booking is responsible for damage to premises, equipment and facilities, as a result of negligent or irresponsible behavior by the guests.

  6. Cancellation protection
     When booking packages, the guest can, in accordance with the Package Travel Act, sign a cancellation insurance/protection with an insurance company, and thus have the right to cancel free of charge. With cancellation insurance/protection, you can cancel due to sudden and serious illness, accidental injury or death in your own household or in your immediate family (spouse, cohabitant, child, parent, in-law or sibling) that prevents, or makes it irresponsible to complete the trip. The right to cancel also applies if the obstacle affects another person in the travel party, and it is therefore unreasonable to demand that you complete the package trip without the person in question being present. The situation must be documented no later than one month after the situation arose, by a medical certificate on a form approved by the Norwegian Medical Association and the Norwegian Travel Industry Association. The price for cancellation insurance/protection is not refunded. If the booking and the price are based on two or more people sharing the same room, the cancellation protection will cover any additional costs that would otherwise arise as a result of the guest being unable to complete the trip. The cancellation protection also covers events that are of a sudden and serious nature, and that the customer was neither aware of nor should have been aware of when the agreement was entered into, and it is not reasonable to require the customer to complete the trip. Such circumstances may, for example, be major damage to property. The circumstances must be documented by a police report or certificate from an insurance company.

  7. Our subcontractors
     As the seller Flåmsbrygga Hotell AS is responsible to the guest for what he is entitled to in relation to the agreement. Responsibility for the services to be provided by others than Flåmsbrygga Hotell AS, the suppliers themselves are responsible for. We are responsible for our subcontractors being paid for what the guests have ordered through us. Our subcontractors are responsible for each part of their programme, with full insurance, licences, equipment, staffing and other things, which are in line with current laws and regulations.

  8. Force Majeure 
    Flåmsbrygga Hotell AS and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities, or other conditions beyond the company's control. We reserve the right to correct errors in information about services and technical problems that may arise. The parties may withdraw from the agreement if the item purchased cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, and similar events that neither Flåmsbrygga Hotell AS nor the guest could foresee or influence.